Support Consultant - Centre of Expertise
PURPOSE AND OBJECTIVES
SAP Active Global Support protects customer's investment and enables continuous improvement. Established in 2004, Solution Operations Support China is playing an important role within SAP Active Global Support and has since become the fastest growing location globally. With our help, customers can manage the technical quality of their solution landscapes and adapt their existing SAP solutions to the ever changing market conditions and business requirements. With our global delivery model, CoEs from China are helping our top global customers in Asia Pacific, Europe, U.S. and Latin America. During the past years, we have achieved excellent business results and received high customer recognition.
EXPECTATIONS AND TASKS
• Support local and international key accounts during implementation of mission critical projects by delivering onsite and/or remote services, e.g., risk assesents, technical and functional business process improvement, and empowerment.
• Manage critical customer situations.
• Participate in onsite and remote service delivery for customers in Asia Pacific, Europe, U.S. and Latin America.
• Optimize SAP solutions through continuous improvements over a product’s lifecycle.
• Deliver knowledge transfer sessions to SAP employees and customers.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
• Bachelor degree or above in Mathematics, Physics, Chemistry and Engineering and IT.
• Able to communicate in English.
• Good presentation and communication skills in both Chinese and English.
• Programming skills in one for the following languages: Java, C, C#, C , ABAP.Alternatively you can demonstrate strong abilities in fast learning.
• Detail-oriented, excellent ytical skills and effective problem solving skills.
• Strong and convincing personality for interaction with customers.
• A real team player with initiative and 'can do' attitude who learns and adapts quickly in
an international environment.
• Being able to work under pressure, in critical situations and under tight deadlines.
• Enjoying working in a diverse cultural environment; open minded and culturally
sensitive.
WORK EXPERIENCE
• Fresh graduate
• 1~ 5 years working experience
If you're interested in this position, please kindly send your Chinese and English resume to
astrid.yang@sap.com
